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Fulton Bank
Fulton Bank
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Introduction to 2023 CSR Report

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Bringing Value to Our Communities

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Delivering Value to Our Customers

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Valuing Our Employees

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Sustaining Our Environment

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Leading With Governance

Delivering Value to Our Customers

Our customers are the driving force behind every decision we make. Helping our customers achieve their financial and personal goals drives our teams daily. We put customers first by creating products, services, and solutions that meet their needs and help change their lives for the better.


Xpress Account - This is a low-cost transaction account that includes a debit card and access to a range of online and mobile services to expand banking access in our communities.


Small Business

Workplace Banking Solution - This program is designed for business customers and their valued employees. It offers employees from participating businesses a wide range of benefits from mortgage discounts and no minimum-balance checking to rewards credit cards and Health Savings Accounts.


Netspend® Earned Wage Access - The program allows businesses to offer their employees on-demand access to up to 50% of the funds they have earned in the current pay period.


Financial Planning & Investing

Retirement Planning Seminars - The Fulton Financial Advisors’ retirement services team, which operates through Fulton Bank, conducted six seminars throughout the Fulton footprint in 2023, providing insight to clients and prospects on the changing aspects of retirement plans.

Diverse Business Banking

At Fulton Bank, we’ve built a specific program to reach out to businesses that often have had challenges gaining access to financing and banking services in the past. We employ specially certified Diverse Business Advocates who can provide one-on-one mentorship, educational resources and custom solutions for minority, woman, veteran and LGBTQ business owners. We’ve also built partnerships with community organizations and government entities whose missions dovetail with ours.

  • Trained more than 250 bankers as Certified Diverse Business Advocates

Treating our Clients Fairly

Since Fulton opened its doors in 1882, we have strived to deliver the best banking experience for our customers. That is why we are proud of the following areas we focus on daily to ensure our customers’ goals become realities.

  • Customer Privacy and Data Security
  • Communications
  • Responsible Product Offering
  • Selling Practices and Product Labeling
  • Customer Fraud Protection


Digital banking plays an important role in the movement of money for consumer and business customers. At Fulton, we offer a variety of digital banking solutions to help customers.


Real-time products like Zelle®, a U.S.-based digital payments network, provides consumer and small business customers with a convenient way to send money instantly regardless of where they bank.

Mortgage Hybrid e-Closing

Fulton Mortgage Company’s e-closing program provides homebuyers with the ability to review closing documents before their closing appointment and sign many of them electronically. The biggest advantage is that customers have a better experience, with more opportunity to review their documentation and less time at the closing table.

Download the Full 2023 CSR Report

Learn more about how we are working to change lives for the better.