When you need us, we’re here to help.
Call Center Wait Times:
We are experiencing higher than normal call volumes and your wait time may be longer than normal. We appreciate your patience and encourage you to use our digital services and messaging systems.
- Secure messaging: Request information about your account securely and receive a response within 1 business day:
- Log into your Personal Online Banking account via desktop or mobile app.
- Click the [Support] menu on the tool bar and select Secure Message.
- Select New Message.
- For questions and important information regarding branch hours, FAQs, stimulus checks, and PPP visit our Coronavirus Resource Center.
- PPP Loan Application and Forgiveness questions should be submitted using our secure PPP Inquiry form. A PPP specialist will respond to your inquiry as soon as possible.
Customer Service Phone Numbers
Beginning June 19, 2021, when you call 1.800.FULTON.4 (1.800.385.8664), you will be guided to answer new authentication questions to access account balance and activity details. A security word will be part of this process. Learn how to set up a security word.
Customer Care Center:
- 1.800.FULTON.4 (1.800.385.8664)
- En Español: 1.800.FULTON.4 (1.800.385.8664) seleccione la opcíon 1 (select option )
- 24-hour Automated Account Information is available 24/7, 365 days a year. Learn more about Telephone Banking (PDF).
- Call if you have questions regarding your debit card or need to report it lost or stolen
- Fulton Bank Customer Service Representatives are available:
- Monday through Friday 7:00 am to 8:00 pm (EST)
- Saturdays 8:00 am to 3:00 pm (EST)
Text Telephone(TTY): 855.221.6137
- For customers with speech or hearing impairments, please contact us via the toll free line
Credit Card: 1.866.794.2137
- Call if you have questions about your credit card or need to report it lost or stolen
Fulton financial advisors: 1.866.332.8393
- Retirement Plan Participants: 1.800.452.4190
- Contact us with questions about our services
Fulton Mortgage Company: 1.800.220.9034
- For questions, a no-obligation mortgage consultation, or to make an appointment with a Loan Officer
HR EMPLOYEE SERVICES: 717.291.2608
Notice of error or Information Request:
- If you require information regarding a Notice of Error of an Information Request associated with a residential mortgage or consumer home equity loan, please contact us in writing at Fulton Bank, P.O. Box 94, East Petersburg, PA 17520.
To report fraud on your account or to dispute a transaction, please send a secure message using your online/mobile banking with as much information as possible.
If you do not have online banking, call our Direct Banking Center toll-free at 1.800.FULTON.4 (1.800.385.8664). Direct Banking Center representatives are available to assist you Monday through Friday 7am-8pm and Saturday 8am-3pm.