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Updated August 2023
FFC is a financial holding company headquartered in Lancaster, Pennsylvania. We are engaged, through our bank and non-bank subsidiaries, in the business of providing financial products and services to customers located primarily in Pennsylvania, New Jersey, Maryland, Delaware, and Virginia and this website is offered as a convenience for individuals and entities based in the United States. FFC's bank subsidiaries are Fulton Bank, N.A. (which operates as the following: Fulton Financial Advisors, Fulton Leasing Company, Fulton Private Bank, and Fulton Mortgage Company) and Prudential Bank. FFC's non-bank subsidiaries include: Fulton Insurance Services Group, Inc. The term "affiliates" refers to companies related to FFC by common ownership or control, including our bank and non-bank subsidiaries listed above. The terms "we," "our" and "us" refer to each and all of FFC and its affiliates. The terms "you" and "your" refer to individuals accessing any Site.
We use the term “Personal Information” to describe information that can be associated with you and can be used to identify you. Personal Information does not include information we collect that does not or cannot be reasonably used to identify you personally.
When you visit any of our Sites, we may collect Personal Information from you such as your name, postal address, email address, telephone number, Social Security number, biometric information such as voice recordings, or date of birth, as well as any other information you provide to us through our forms, surveys, applications, or similar online fields in connection with providing services to you.
In addition to the Personal Information described above, we may collect Automatic Information about your use of our Sites. The term “Automatic Information” means information about your Internet browser, Internet Protocol (IP) address, the type and version of your Internet browser software, information collected through tracking technologies such as cookies, or information about the device you are using.
Our affiliates use online tracking technologies (cookies and click stream auditing) in order to:
We may also use the information we collect online:
Cookies and Click Stream Auditing:
Cookies are small pieces of information that a website stores on a visitor's web browser. Our affiliates do not store confidential or sensitive information in cookies.
Cookies are used within the online banking login process to identify a user's computer to better enhance security. If a cookie is not on the computer or the user changes computers, the user will be asked to re-authenticate. This process helps add an additional level of security for our customers.
Click stream auditing is the process of collecting and analyzing information such as a web user’s IP address, web pages which referred a web surfer to our website, date and time, domain type, and when a web surfer has responded to an advertisement.
Pixel Tags and Advertising:
We may also use a technology called pixel tags (also known as "clear gifs," "Web beacons" or "1-by-1gifs") on our Sites. These may be used in connection with certain pages of our Sites or with email messages to measure the effectiveness of our communications and our marketing campaigns, to compile statistics about usage and response rates, and to assist us in resolving issues that may arise on our sites.
We use third party advertising and media companies to serve ads on our behalf across the internet and to help manage and optimize our internet business and communications. These networks use both cookie and pixel tag technology to measure the effectiveness of ads for their clients, none of which contain Personal Information, during your visits to this and other websites in order to provide information about goods and services that may be of particular interest to you. We limit these networks from using the information collected by these cookies and pixel tags for any purpose other than to assist us in our advertising efforts. From time to time, we may also share Automatic Information with such third party companies in an aggregate form, for purposes of analysis and improvement of our website. At no time is any personal information passed to these third parties.
The Sites do not respond to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer's online activities over time and across third-party websites or online services.
Keeping your account information accurate and up to date is very important. If your account information is incomplete, inaccurate, or not current, please visit your branch or contact us at Customer Service at 1.800.385.8664.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond effectively to your request. Requests should be directed to email@example.com or 717.291.2799.
We respect the privacy of children and encourage all parents to supervise their children’s computer usage. We do not intend to invite children to visit FFC Sites and online services, and we do not knowingly collect or retain personal information from children under the age of thirteen years (13). For more information on the Children’s Online Privacy Protection Act ("COPPA"), please visit the Federal Trade Commission website at www.ftc.gov.
FFC maintains information about our products and services on social media sites including but not limited to, LinkedIn, Facebook, Twitter, and You Tube. When you post information on our social media pages it will be subject to the privacy and security policies of the respective social media site. Please refer to them to better understand your rights and obligations when posting information. Please keep in mind that any information you share could be visible to all participants on these social media sites and you should never post any sensitive personal information (such as account number or tax identification).
We take our responsibility to protect your Personal Information very seriously. To protect Personal Information from unauthorized access and use, we apply administrative, technical, and physical security measures that comply with applicable federal and state laws.