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Fulton Bank

Coronavirus Information



Updated: 9/30/2020

Important Updates for Customers: We are here to help.

As COVID-19 (coronavirus) continues to rapidly change the way we live our lives, we want to ensure that our communities, customers, and employees are safe and well.

We understand the impact that COVID-19 is having on our consumer, small business, and commercial clients. We are committed to meeting your banking needs and are here for any questions or concerns you may have.


AT-A-GLANCE: What you need to know

Phone icon Call Wait Times: We are experiencing high call volumes and your wait time may be longer than normal. We appreciate your patience and encourage you to use our digital services and messaging systems.

Bank building icon Our Branches: We are phasing the reopening of select branch lobbies with limited access. Due to limited capacity, we still encourage customers to schedule an appointment online or call for an appointment.

help icon Customer Assistance Programs: Learn about the available assistance options if you are facing a financial hardship as a result of COVID-19. For small businesses, view additional information on the Paycheck Protection Program (PPP) and loan forgiveness.

lock icon Be aware of scams and fraud: Scammers are looking to capitalize upon the uncertainty surrounding the COVID-19 pandemic. Their goal is to gain access to personal information and your accounts. Here are some key things you should look out for.

computer icon 24/7 Remote Banking: 

Online banking: Through our online banking, you can check account balances, deposit checks and transfer funds between accounts. Enroll now.
Mobile app: Bank from anywhere on virtually any device with our mobile and tablet banking app.
Business online banking: Online and mobile banking for small business owners.
Bank-By-Phone: Call 1.800.385.8664 or contact us or learn more about telephone banking features (PDF).
ATM locations are available throughout our five-state service area offering a convenient way to obtain cash, make deposits, check balances and transfer funds.

FREQUENTLY ASKED QUESTIONS

When will I receive my Economic Impact Payment ("stimulus check")? 

The payments, also referred to as stimulus checks or payments, have already begun to be distributed. The payments are automatic for taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees.

If you have any questions regarding your stimulus payment, the best source of information is the official IRS website at www.irs.gov/coronavirus.

They have also created a Get My Payment website where you can:

  • Check your payment status.
  • Confirm your payment type: direct deposit or check.
  • Enter your bank account information for direct deposit if the IRS doesn’t have your direct deposit information and they haven't sent your payment yet. You can also update your routing/account numbers if they have changed.

If you have moved since you last filed, you can notify the IRS to provide your new mailing address.

For more information visit the official IRS website at www.irs.gov/coronavirus.

 

What is the fastest way to handle my transactions?

Use mobile and online banking for the fastest, most convenient way to address many of your banking needs. You can easily check balances, transfer funds, pay bills and manage your account all from the safety of your home.

  • Online and mobile banking: Through our online banking, you can check account balances, deposit checks and transfer funds between accounts.

If you need to speak with a customer service representative, our customer care center is available. We appreciate your patience as our call wait times are longer than normal.

  • Bank-By-Phone: Call 1.800.385.8664
  • Use our contact forms
  • Send us a secure message through online banking → Login on a desktop computer and select "Support" in the upper right hand corner.

Are branches still open?

Yes, we are phasing the reopening of our branch lobbies with limited access. Protective face coverings (masks) arerequired for customers and staff when inside a branch. 

Due to the changes in branch operations, we strongly recommend using our available resources for self-service banking including personal online and mobile banking and business online banking.

  • Modified Branch Hours: Many branches are still observing modified hours and services.Find your local branch to view their hours.
    • ATM locations are available throughout our five-state service area offering a convenient way to obtain cash, make deposits, check balances and transfer funds.
  • Lobby Appointments: Due to limited capacity, we still encourage customers to make an appointment for services that can not be completed through the drive-up. Contact your local branch to make an appointment. 
  • Branch Information: Check back often for the most up-to-date information on branch closings and hours. 

Do you have branch hours specifically for vulnerable or "at-risk" customers?

Yes, lobbies will be open to vulnerable customers from 9 a.m to 10 a.m. on Wednesdays. Vulnerable individuals are defined as seniors, and people with disabilities and underlying medical conditions who are at increased risk for complications related to COVID-19.

 

Are your branches affected by the coin shortage?

Yes, we may be unable to fulfill specific coin order requests at certain times. If you need specific coin denominations, we recommend contacting your local branch to confirm availability and for any questions.


Can I still make my tax payment at a branch?

As tax season approaches, we want to provide as much assistance to you as possible in paying your taxes safely. Currently, branches are handling transactions through drive-through. To keep waiting times short, we highly encourage the use of alternate payment methods for taxes this year. Check with your municipality or school district for more information on the options they are providing taxpayers.

 

How can I make an appointment to come see you?

Contact your local branch to schedule an appointment.


What financial help is available to me if I'm personally affected by COVID-19?

If you’re experiencing loss of income or other financial difficulties, we have solutions to help you through this challenging time.

  • We have loan deferment, mortgage forbearance, and credit access options. Learn more.

What financial assistance programs are you offering to businesses impacted by COVID-19?

Paycheck Protection Program (PPP) loans can be forgiven if certain conditions are met. View resources and information.

  • For small businesses, we have local resources, credit access and ACH options. Learn More.
  • For commercial businesses, we have solutions available for lending and cash flow management. Learn more or contact your Relationship Manager to learn about options.

Is my money protected?

We are a part of the Federal Deposit Insurance Corporation (FDIC) so your assets are protected. Learn more about FDIC insurance and coverage.


What precautions are you taking due to COVID-19?

Social Distancing: we are actively following CDC guidelines.

  • Wearing protective face covering (masks) is required for customers and staff when inside a branch.
  • Maintain at least 6-feet of social distancing while you are in the lobby. For guidance, you'll find graphics on the floor to indicate the appropriate distance.
  • To ensure proper social distancing, we will be limiting the number of customers in the lobby. We encourage you to call and schedule an appointment in order to save time.
  • Plexiglass shields will be located at designated teller stations and inside branch offices.

Cleaning: we are following CDC guidelines for safety and enhanced cleaning protocols are in place, including wiping down frequently touched surfaces.

Travel: we have eliminated all business related travel for employees.

Staying healthy and informed

We encourage everyone to follow the guidance provided by the CDC to help prevent the spread of COVID-19. Stay up to date with the latest information:


Be aware of scams

Recent scams are aimed at tricking people to send money, changing billing information, and gaining access to your personal information including account numbers and passwords.

Be alert and look out for suspicious activity via email, text message, or phone calls that appear as though they’re coming from a legitimate source such as the IRS, CDC or WHO.

Be On the Lookout For:

  • Emails that ask for personal information or have errors including grammar and spelling mistakes. Read more about how to protect yourself against email scams.
  • Phone calls or emails that require you to “verify” personal information before receiving your Economic Impact Payment (stimulus check).
  • Phone calls from the IRS that try to collect payment for owed taxes.
  • Text messages that advertise claim promotions like free streaming services or access to high demand items like face masks.

Always Remember:

  • Fulton Bank will never ask you for personal information via email, text message, or phone call.
  • The IRS will not call and ask you to verify payment details to receive your stimulus check.
  • If you do receive a call, email, or text message:
    • Do not engage with the scammers.
    • Do not click on any links or provide any personal information.
    • Delete the email or text message right away.

If you do accidentally click a link or share personal banking information, contact Fulton Bank immediately.


Additional Resources1:

Customer Assistance Programs

If you're facing financial hardship as a result of the COVID-19 pandemic, we have options available for you during this challenging time.

Branch Updates

Find out the latest information about temporary closures or changes in your area.