Unexpected Job Loss: 10 steps to take now
Many people are currently facing sudden loss of income, here are 10 steps to take if job loss happened to you.
Government Shutdown Assistance
If you are facing financial hardship as a result of the government shutdown, we have options available for you during this challenging time. We remain committed to being here for you and your family.
Consumer Assistance Programs
Fee Relief
Credit Card Fees
- If you need assistance with your credit card, contact our partner, Elan Financial Services to discuss your unique circumstances.
- Elan Customer Service: 1.866.794.2137
Overdraft Fees
- Four (4) overdraft fee refunds per customer per statement cycle.
- For more information on overdraft fees and services, click here.
CD Penalty Waiver1
- Customer may have an early withdrawal penalty waived for one Certificate of Deposit during the shutdown period. A partial withdrawal is allowed.
Account Fees
- Request a waiver or refund of monthly maintenance fees for one statement cycle for checking, savings, and money market accounts
- Depending on the duration of the shutdown, you may request a total of three waivers or refunds per account
Temporary Payment Relief
- Temporary deferment of consumer loan payments
- Should you still need assistance, please contact us at 1.800.648.8933.
Access to New Credit
Credit Card
- Review current credit card offers.
Short Term Loan
- CashPlease® makes getting the money you need fast and affordable
- Apply for a loan 24/7
- No credit report review
- Borrow from $200 - $5002
Eligibility Requirements
- A paystub issued by a federal government agency showing zero dollars in earnings during government shutdown period beginning on 10/1/2025 OR
- A copy of a furlough notification letter or essential employee status letter indicating the employee's status as essential OR
- A letter from a company under contract with the United States government issued and signed by an officer or owner of the company or by the company's human resources director stating that the employee is not receiving payment from the contractor because of government shutdown.
Small Business Assistance Programs
Fee Relief
Overdraft Fees
- One (1) overdraft fee refund per customer per statement cycle.
Temporary Payment Relief
Payment Deferral
- Temporary deferment of existing small business loan payments
- Should you still need assistance, please contact us at 1.800.648.8933.
Commercial Assistance Programs
Fee Relief
Please contact your relationship manager to discuss potential options.
Temporary Payment Relief
Please contact your relationship manager to discuss potential options.
Access to New Credit
Please contact your relationship manager to discuss potential options.
AT-A-GLANCE: How to contact us
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Our Financial centers: We are available to serve your needs at all of our financial centers. We encourage you to call your local financial center or schedule an appointment online. |
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Call Wait Times: Due to high call volume, we encourage you to use our digital services.
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Living on less? Here’s how to talk to your kids about budget changes.
As parents, we want to protect our kids from the realities of household finances. But if you’ve experienced financial changes, it’s smart to talk as a family. Here are age-appropriate ideas.
4 Steps to manage your finances during a crisis
Unexpected medical expenses. Job loss. If you’ve suffered financially from a crisis, here are 4 ways you can keep your finances on track.
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