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Fulton Bank

COVID-19 (Coronavirus) Customer Assistance

We're experiencing high call volumes and your wait time may be longer than normal. We appreciate your patience and encourage you to use our digital services and messaging systems.

How to Contact Us:
1. Call our customer care center at 1.800.385.8664. 
2. Send us a secure message through online banking → Login on a desktop computer and select "Support" in the upper right hand corner.

For Our Customers

As our valued customer, we are here to assist you. If you're facing financial hardship as a result of the COVID-19 pandemic, we have options available for you during this challenging time.

Consumers

Payment Relief

  • Temporary deferment of consumer loan payments
  • Temporary six month forbearance on residential mortgage loans and closed-end consumer loans secured by real estate
  • Temporary suspension of student loan payments may be available through our partnership with Sallie Mae1. Visit Sallie Mae's coronavirus website to learn more. 

Fee Relief

  • Credit card fee relief for existing consumer and small business cardholders through our partnership with our card issuer, Elan Financial Services
  • An early withdrawal penalty waiver for one Certificate of Deposit (CD)

Credit Access

  • Visa Consumer Credit Card promotion offer of 0% APR for 20 months; and 11.99% - 20.99% variable rate thereafter
  • Unsecured OptionLine2 with introductory 0% APR for three months and 4.00-8.75% APR based on credit qualifications and other factors after the introductory rate ends

Transaction Limit Increase

  • Effective 6/1/20: Transfer and withdrawal transaction limitations on savings and money market accounts have been increased from six (6) per calendar month or statement cycle (or similar period of at least four weeks) to *twelve (12) transactions per similar period.3

Small Businesses

Credit Access

  • Small Business Unsecured Line of Credit with introductory 0% APR for 3 months—up to $50,000 and no origination fee or closing costs4

Receivable and Payment Options

  • For BOSS online banking users, we are offering mobile remote deposit capture and ACH payment options5

Transaction Limit Increase

  • Effective 6/1/20: Transfer and withdrawal transaction limitations on savings and money market accounts have been increased from six (6) per calendar month or statement cycle (or similar period of at least four weeks) to *twelve (12) transactions per similar period.3

 

Commercial Businesses

REMOTE BANKING

We encourage commercial customers to bank with us remotely using our digital tools:

If you have questions on how to get started with these services contact your relationship manager or treasury sales officer.

LOAN PAYMENTS

If you have questions about your commercial loan or concerns regarding your ability to make loan payments, please reach out to your relationship manager for information on assistance programs.

Transaction Limit Increase

  • Effective 6/1/20: Transfer and withdrawal transaction limitations on savings and money market accounts have been increased from six (6) per calendar month or statement cycle (or similar period of at least four weeks) to *twelve (12) transactions per similar period.3

MANAGING CASHFLOW

If you need help making or receiving payments from customers, we have a variety of solutions to help you keep your business running.

  • For BOSS online banking users, use mobile remote deposit capture and ACH payment options to enable remote processing of payments.
  • If you use any merchant card services, we have several solutions that can facilitate a change in how you take credit card payments.
  • If you are experiencing any disruptions in processing payments:
    • BOSS ACH Services: electronically send or receive payments.
    • Billpay: initiate remote check payments online.
    • BOSS Wire Services: online wire transfer capabilities for immediate movement of funds.
  • If you are experiencing disruptions in accepting payments from customers or your normal operations have been modified:
    • Mobile RDC Solution: deposit physical checks when you can't travel to a branch
    • Merchant Ecommerce solutions: quickly establish Auth.net or Vital to offer online or mobile payment options for your customers.
    • Acceptiva solution (payment portal) or BOSS ACH (direct debit): charitable or religious organizations looking to accept donations or payments remotely from contributors.

If you have any questions about any of the services we have available, please reach out to your relationship manager or treasury sales officer for additional support and to discuss implementing any new solutions.

Business Credit Cards 

Existing Cardholders

Elan is offering assistance to existing cardholders (business card products with joint/several liability) on a case-by-case basis. Cardholders seeking payment relief should contact Elan directly to discuss their situation.

  • 24 hour Cardmember Service: 1-866-794-2137

Credit Access

We have a variety of business credit card options available including cash back and rewards cards to support cash flow. Reach out to your treasury sales officer for more information.